Revised Refund/Shipping Policy – January 2019
We proudly stand by our handmade products. Any items may be exchanged or refunded within 15 days upon approval that are not special order or custom order. Items returned/exchanged must be in original packaging and unworn/unused. Customer is responsible for any shipping fees that may apply for return/exchange, shipping is non-refundable when returning items (some exclusions may apply).
Any garments, flags, streamers, tassels, billows and non dance ribbons that are custom designed at customers request are non-refundable (no exceptions). Any request for sample garments will require a $25.00 non-refundable fee which will be due before garment is made, fee may be applied to garment if purchased.
Any rush orders requested outside of normal delivery time, will be charged additional fees. (please inquire fee amount).
We will gladly correct any mistakes that we make at no charge to our customer, be advised, we are not responsible if you give us incorrect measurements for your garments nor are we responsible for customer ordering wrong size, wrong color or wrong garment.
All garments that are being handmade will require 50% deposit upon ordering, once production has begun on your garment, all refund policies are forfeited.
Please note: you must contact Wanda at (815.230.5332) or NewCov1@comcast.net for pre-approval on all returns/exchanges that are within our refund/exchange policy.
Thank you for your business.